How To Effectively Establish Customer Relationships Over The Phone
How you take care of your customers determines the growth and success of your business. Studies show that a consumer’s decision to buy a product or service not only depends on price and product quality but on customer satisfaction as well. It’s not surprising
Email Marketing Tools To Connect With Customers
Talk to any marketing manager and they’ll tell you the importance of the creation and maintenance of customer touchpoints. Email marketing may sound like an old hat but it’s one of the easiest and cheapest ways to maintain connections with clients and customers. Email marketing
How B2B Businesses Can Grow Their Email Lists
If you build a B2B email marketing list full of useful contacts and potential leads, your business will be better able to communicate with your audience and increase your conversion rate. Here’s how your business can attract more email subscribers. Can I buy B2B
5 Tips For Handling Customer Complaints
No matter how great your product or service is, complaints are bound to come up occasionally. Here’s how to manage and learn from customer complaints. Why should you review and improve your complaints policy? If you handle customer complaints proactively, you will: Enhance your
How To Get Back Into Your Work Routine After The Summer Holidays
Feeling the post-holiday blues? Us Kiwis have been lucky to have exceptionally good weather over January in 2022, and the opportunity to reunite with loved ones from all over the country as public health restrictions have eased. So, this working year might be feeling
How To Keep Up With Customer Service Over The Christmas Break
Christmas time can be hectic for even the most competent customer service teams! Retail companies in particular are often dealing with overwhelming call volumes as not-quite-right gifts are returned or exchanged. Here are our expert tips for better customer support experiences over the holiday
Are Rented Office Spaces Becoming Redundant Post-COVID?
As Covid-19 lockdowns and public health measures in New Zealand (and globally) have pushed millions of people out of their offices to work-from-home setups, several companies are considering a permanent move to remote working. Why? And is it a good idea? The advantages of
Top Tips For Managing Business Social Media Accounts
Social media is an important way for businesses to engage with their target audience. Figuring out the best ways to manage your company’s social media accounts can be a frustrating process, especially as algorithms are evolving and new social platforms are popping up everywhere.
How Call Centres Can Improve Customer Experiences
Here’s how an outsourced call centre can take your customer experience from average to awesome and foster ongoing loyalty to your business. Outsourced call centres enable your business to provide 24/7 support with minimal hold times Studies have shown that customers who have a complaint
Why You Should Outsource Your Call Centre Functions
Call centre outsourcing is becoming an increasingly common strategic business decision for New Zealand companies. It enables businesses to manage their customer service functions through a third-party provider, often called a business process outsourcer (BPO). You can use outsourced contact centres for inbound and
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