Infographic: Message Service Connect System
Our message service acts as an out-of-house switchboard for small businesses and is particularly well suited for companies with staff that are often out of the office such as salespeople. Check out this infographic to see how it works and what you can expect from
What’s Different About Corporate Connect?
Being a boutique contact centre in an industry dominated by huge international players means Corporate Connect has to work a little differently to the competition. Of course, the company is still on the ball when it comes to covering the wide range of digital
Why Customer Service Is Still Not A Priority For Businesses
Every salesperson and marketer knows it: it is less work to retain customers than to acquire new ones and the real money is in repeat business; brand loyalty is invaluable, and poor customer service is one of the main reasons why customers leave. Yet, providing
Save Money By Spending More
We are all familiar with the concept of “You get what you pay for”. Buy a cheap car, and you may end up paying much more in repairs than if you had purchased a more expensive, quality car. However, this common sense notion seems
InfoGraphic: Team Message Connect System
The custom-designed Team Message Connect System provides an answering service for small- and medium-sized businesses so that you never miss an enquiry when you are out of the office. Check out this infographic to see what this service includes and how messages are relayed to
How Corporate Connect Is Changing The Face Of Call Centres
1998 is possible best remembered as the year in which Auckland suffered its five-week power blackout, Bill Clinton denied sexual relations with “that woman” Monica Lewinsky, and France beat Brazil to win their home World Cup. But it was also the year that Corporate
How Customers Want To Communicate With Businesses
There are a number of intensely frustrating experiences in life: sitting in a traffic jam; waiting for a delivery which will arrive “some time between 7am and 9pm. No we can’t give you a narrower window”; being stuck in a phone queue waiting for
Call Centres: Will Robots Replace Humans?
In 1951, British mathematician and code breaker Alan Turing wrote a paper in which he outlined a test called “the imitation game”. Its goal was to test whether a computer or machine would be able to respond like a human being so well that
Trying Times: Why Your Customers Want To Take It Easy
What drives loyalty? When you are gauging customer loyalty and engagement, it’s easy to get caught up on exceeding expectations. And this goes, too, when you are briefing your contact centre. But research has shown that customers seldom reward a great service experience (or
How To Increase First-Call Resolution
First-Call Resolution (FCR) is a key performance indicator of a contact centre’s efficiency, and with good reasons. Handling calls requires staff time, so when customers have to call more than once to resolve an issue, it may be necessary to hire more call agents,
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