The Digital Call Centre?
There are many people who believe that the traditional call centre will have some serious competition from online facilities at some stage in the future. Nobody can name a year or date when such a revolution will appear, but many say that it is
Who Should “Own” Contact Centres?
At the heart of customer engagement, contact centres are so multi-faceted that their ownership within organisations can be legitimately allocated to several departments. While it often remains a customer-focused service owned by the sales and marketing departments in most companies, the call centre can
The Emotional Aspect Of Call Centres
Emotion is an important aspect of everyone’s life. We find emotion in the smallest things we do and obviously in the great and moving experiences we all endure. So it may be surprising to think that there have even been academic studies and books
Hiring A Call Centre
There are times when you need to make a decision and you feel that you just can’t find the right answer. Something is missing. And then the penny drops and you metaphorically kick yourself and wonder why you didn’t think of that before. Let’s
5 Steps For Successful Contact Centre Services
Built on years of experience, Corporate Connect’s systems and procedures are robust and thorough, ensuring that we convey our clients’ values faithfully and work with them at every stage to meet their needs. The infographic below demonstrates the 5 steps we follow to help
Government Call Centres
It’s easy to think of call centres as commercial operations where hundreds of people work for a company or companies doing all sorts of research, sales and marketing work. And that is true. There are hundreds of call centres which do exactly that. But
How Telephoning Has Changed
Nobody alive today can tell you what it was like to make a telephone call in 1876, the year that Alexander Graham Bell invented what we now call the telephone. My how things have changed. At the time and in the immediate years following
Call Centre Employment
It doesn’t take much of an online search to discover the number of vacancies currently available for people interested in working in a call centre. If you are currently looking for work or thinking about a job change, employment in a call centre may
Call Centre Phone Etiquette
What are some of the important factors of Call Centre Phone Etiquette?….. Let’s take a look. Providing excellent service to every customer should be the top priority of every inbound and outbound call centre, as your agents are, in effect, your company’s face, and your
What Does An Outbound Call Centre Do?
To keep growing, businesses and organisations need to be forward thinking, retaining their existing client base whilst planning future growth through continuous recruitment of new clients. Outbound call centres have a crucial role to play in this process, contributing to a constant flow of
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