What Does An Inbound Call Centre Do?
In our saturated markets, the quality of customer service is still a major factor in winning and retaining clients. Processing orders accurately, delivering services in a timely fashion and to the highest standards is only a part of it. As a business, you will
Is Cold Calling Dead?
We could build suspense and not give you the answer until the end of this article but you know what we are going to say, don’t you? Cold calling may not be completely dead yet, but it has become an increasingly unproductive and unsuccessful
What Makes A Good Telemarketing Script?
There are pros and cons to using scripts in telemarketing. On the one hand, it can give the call an impersonal touch and deprive the call agents of the flexibility necessary to conduct any conversation with another human being. On the other hand, a script
Which Goals Can Telemarketing Help You Achieve?
Telemarketing and telesales sometimes come with negative perceptions. They conjure up visions of large, impersonal call centres in far-away countries which feel more like factories than anything else. While this type of operations exists, there is a way to conduct quality telemarketing campaigns which will
Why Has Social Media Not Yet Been Embraced By Small Businesses?
According to recent surveys, the majority of small businesses aren’t yet using social media to promote their companies and engage with their customers. When social networks like Facebook and twitter have become such household names and have proved to be powerful marketing tools for
How To Protect Customers’ Privacy When Outsourcing To A Call Center
Outsourcing your telesales or telemarketing activities is an important decision. When considering potential partners for the task, you will undoubtedly take into account their price, whether they have relevant experience in your industry, their IT capabilities and their reputation. Sometimes overlooked, how well they will
How To Generate More Leads
It is a fact that selling to new customers is more time-consuming than repeat business. In addition, between gate keepers, caller ID displayed on phone screens and voice mails, getting through to decision makers is sometimes akin to an obstacle course. It can take
How To Create A Direct Mail Campaign?
Direct mail campaigns are versatile and inexpensive compared to traditional methods of advertisement, and they can be very effective as they allow businesses to target recipients very specifically and test new products, new markets and variations of special offers relatively quickly and at a
How Can Mystery Shopping Benefit Your Business?
If you run a retail business, nothing will give you greater insight into customer satisfaction and your staff’s quality of customer service than mystery shoppers. Specifically selected to represent your customer base, they will show you a true picture of how your business is
5 Benefits Of Outsourcing To Call Centres
When asked what the benefits of outsourcing are, the first answer that springs to mind is generally “reducing costs”. However, there are other advantages of doing so when it comes to call handling, which can be overlooked, as follows: 1) Lower Costs In today’s
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