How To Deliver Excellent Customer Service Through Effective Call Handling
When business is as competitive as it is nowadays, companies appreciate that investing in good customer service is a wise decision as it will contribute to customer loyalty. Even if you offer the best price on the market, or if you sell a unique
How To Identify Whether You Need Telemarketing Or Telesales
While sales and marketing are different processes, because they are two sides of the same coin, the boundaries between them often get blurred. Telemarketing and telesales don’t escape this confusion – all the more so that telesales is, in effect, a component of telemarketing.
Top Tips To Choosing A Quality Call Centre
Few things will be as powerful at changing your customers’ perception of your business as the quality of your customer care, so choosing a call center to handle your calls with unwavering professionalism is a decision that has enormous ramifications. With the bewildering range
When Should You Consider Outsourcing Call Handling?
Excellent customer service is not a “nice-to-have” in today’s business world. Customer satisfaction is invaluable and will feed brand loyalty and repeat business. In this context, managing inbound and outbound calls efficiently is paramount. Missed calls or keeping your customers waiting too long will
A New Name For Corporate Call Centre Limited
We are very excited to announce that from this week, Corporate Call Centre Limited has rebranded as CorporateConnect Centre Limited. Our new name and branding better reflects the full range of services we offer – from telephone information lines and helpdesks to social media
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